Questions & Answers
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Shopping Information
Do you deliver throughout Sri Lanka?
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Can I get samples before placing a large order?
We can often arrange product samples for serious wholesale inquiries. Contact us to discuss your specific requirements and we’ll work out the details.
Will I receive the same product that I see in the picture?
Certain images displayed on this website have been optimized using AI and may differ in appearance or relative scale. Detailed product information and specifications are available upon request. Please contact us to indicate your products of interest.
Do you sell directly to consumers?
Our primary focus is on wholesale orders for distributors, retailers, and bulk buyers. For retail purchases, we can direct you to retailers who stock our products throughout Sri Lanka.
Do you customize products?
Our current focus is on our standard product range, but we’re open to discussing specific requirements for large orders. Contact us with your needs and we’ll explore what’s possible.
What is your minimum order quantity for wholesale?
Minimum order quantities vary by product. Please contact us directly to discuss your specific requirements and we’ll provide detailed information about minimums and pricing.
Orders and Returns
What are your payment terms?
Payment terms are discussed and agreed upon with each wholesale customer. Please contact us to discuss terms that work for your business.
What if I receive the wrong products in my order?
If there’s been a mistake in your order and you’ve received incorrect products, please contact us immediately. We’ll arrange to correct the error at no additional cost to you. We ask that you notify us within [X days] of receiving the order and keep the products in their original condition until we provide instructions.
How do I report a quality issue with products?
While we maintain strict quality control, if you encounter a quality issue:
- Contact us immediately with specific details about the problem
- Provide photos showing the issue
- Let us know the quantity affected and your order details
- Retain the affected products until we provide instructions
We take quality issues seriously and will investigate promptly to ensure customer satisfaction and prevent future occurrences.
What if products arrive damaged?
Shipping damage should be reported immediately upon delivery. Please:
- Note any visible damage on the delivery receipt
- Photograph the damaged items and packaging
- Contact us within 24-48 hours with photos and details
- Keep all packaging materials until we provide instructions
We’ll work quickly to replace damaged items or provide appropriate credit.
Do you accept returns of products that haven't sold at retail?
As a wholesale supplier, we generally do not accept returns of products simply because they haven’t sold. We encourage retailers to order quantities that match their expected demand. However, we’re committed to supporting our retail partners—if you’re facing challenges with product movement, please contact us to discuss the situation. We may be able to offer guidance, suggest promotional strategies, or in exceptional circumstances, work out an arrangement.
Payment Information
How do I place a wholesale order?
Contact us via phone or email with your requirements. We’ll discuss your needs, provide pricing information, confirm availability, and guide you through our ordering process.
What are your available payment methods?
Bank Transfer, Checks
Other
How do you ensure product quality?
We maintain strict quality control throughout our manufacturing process. From material selection to final inspection, every product undergoes multiple quality checks before leaving our facility.
How long do your products typically last?
Our products are designed for long-lasting performance. The actual lifespan depends on usage frequency and conditions, but our focus on quality materials and construction means our cleaning tools are built to handle regular use over extended periods.
Are you looking for new distributors?
We’re always interested in building relationships with quality distributors who share our commitment to customer service. Contact us to discuss distribution opportunities in your area.
Can I visit your manufacturing facility?
Yes, we welcome visits from potential wholesale customers and partners. Please contact us in advance to schedule your visit so we can ensure someone is available to show you our facility and discuss your needs.
